A well-oiled APM solution comes from correlating bottom-up monitoring
(infrastructure monitoring) with insights from top-down monitoring (real-time
application monitoring) all within the context of the end-user-experience
But from what angle should we be looking at APM as it relates to IT strategy?
Consider Australia for a moment. Is it a country, a continent, or an island?
The answer depends upon your perspective, and, in much the same way, the
unique spectrum of APM can be viewed as a framework, methodology, or
platform. Understanding these attributes will help raise APM up the stack
into the wheelhouse of IT Leadership for greater visibility.
To complete this metaphor, think about the monitoring tools themselves as the
counties, cities, or streets on which APM is built. This parallels the idea
that APM has different facets to consider within its construct... (more)
Containers and Microservices Create New Performance Challenges
Overgrown applications have given way to modular applications, driven by the
need to break larger problems into smaller problems. Similarly large
monolithic development processes have been forced to be broken into smaller
agile development cycles. Looking at trends in software development,
microservices architectures meet the same demands.
Additional benefits of microservices architectures are compartmentalization
and a limited impact of service failure versus a complete software
malfunction. The problem is there are a lot of moving parts in these designs;
this makes assuring performance complex especially if the services are
geographically distributed or provided by multiple third parties.
Similarly the use of containers disrupts the traditional operating system
instances used in physical or virtual ser... (more)
Complexity is the new reality of web and mobile applications with almost no
new release going out without the addition of services and applications
spread across many different companies. But the reality of this new
interrelationship is still the same: If a third-party Internet outage or
issue occurs, your brand is the one that is affected.
With up to 1,500 distinct third-party services available to choose from
around the world, it is sometimes difficult to even identify what a service
does when it appears in your applications. This forces your team to not only
be fully aware of the components you control, but also to be able to follow
the trail of services that extends far outside the code and systems your
company manages when issues appear.
Using Compuware Outage Analyzer data, it is now easier to open a window to
these services, seeing data collected across all c... (more)
In a previous article, I summarized that Gartner was seeing increased
inquiries and spending on IT analytics platforms from buyers that
traditionally purchased application performance monitoring tools. This
suggested that one of Gartner's "five pillars of APM" - namely analytics, was
taking center stage.
Now, it seems, Gartner is going one step further in its forecast in a session
at the recent Gartner Infrastructure & Operations Management Summit.
I attended a session by Research VP Will Cappelli and was very interested in
a Strategic Planning Assumption that was revealed.
"By 2018, 25% of the Global 2000 will have deployed an ITOA platform taking
data feeds from a variety of P&A systems up from 2% today and spending on IT
operations analytics will account for 10% of the global spending on ITOM
tools and services, up from less than 1% today"*
I would conclude the f... (more)
The tangled web of applications within international organizations is getting
more and more complex, putting strain on the IT department and stunting
digital transformation. This comes from a study of over 1,000 CIOs and senior
IT decision makers by Capgemini, a provider of consulting, technology, and
According to the report released today, over the last three years, the number
of IT decision makers who believe their business has more applications than
it needs has increased from just over a third (34 percent) to nearly half (48
percent). Just 37 percent believe the majority of their applications are
mission critical. Nearly three quarters (70 percent) believe at least a fifth
of their company’s applications share similar functionality and could be
consolidated, and a further 53 percent believe a fifth should be retired or
Apps bloa... (more)
It should come as no surprise that more and more organizations are focused on
meeting customer service expectations, guaranteeing end-to-end business
process delivery and modernizing their IT infrastructures. But what does
this mean for IT operations teams?
If we approach this question using an iceburg analogy, the tip would probably
be an easy observation, such as “IT operations needs to adopt a
business-centric way of thinking.” But dealing with all the change that
needs to occur beneath the surface of this statement is what can sink or
float an organization. IT operations teams need to start breaking down the
internal silos, and learn to paddle their canoe in the same direction. They
need to figure out a whole new approach to IT management with challenges that
range from how best to work with emerging IT teams responsible for virtual or
Cloud-based environment... (more)
Data and apps integration provider Jitterbit this week released a new version
of its solution, Jitterbit 5, designed to be the glue between on-premise,
cloud, social, and mobile data,
Jitterbit focuses on simple yet powerful integration technologies that can be
quickly and easily deployed to create integrated processes and data views.
We've seen a lot of interest in light-weight, low-coding integration
capabilities as more SaaS and cloud services need to be coordinated. This is
now becoming even more pertinent to bringing data together from a variety of
Jitterbit 5 aims to raise the level of simplicity even higher with new
features that streamline process integration, said the Oakland, CA company.
The wizards-based approach allows non-technical users to design integration
projects through a graphical, point-and-click interface. I think making more
people ... (more)
Two or three times a year, Bon-Ton Stores products are featured on Jill's
"Steals and Deals" segment on the "Today Show." The products are promoted
with huge discounts. As soon as the segment first airs on the East Coast, the
"Steals and Deals" site displays the featured products, with links to
Bon-Ton's site, usually directly to the deal itself with a special promotion
or coupon code. The questions that come up for the business owners are: How
successful are these campaigns? What is impacting campaign success? How do we
ensure better alignment with IT for future promotions?
How successful are my marketing campaigns?
Bon-Ton uses its APM solution to analyze statistics of these special
promotions. The following graph shows the number of requests hitting the
promoted deal on Bon-Ton's site after it airs on the "Today Show." As
customers rush to their site to bag the de... (more)
The most essential element in optimizing performance is detecting issues
before they impact your systems. However, you need to implement constant
monitoring on your operating environment to gain this early insight. There
are tools to help, but finding one that provides all the right information is
often a challenge.
Complex interactions between applications, networks, servers and other
infrastructure components bury the issues, which make it difficult to find a
universally compatible monitoring tool that doesn't add more complexity to
the environment. The issue with the tools available today is that they don't
dig deep into the data, and/or they tend to focus too narrowly on the type of
infrastructure they can monitor. The best monitoring tool provides broad
insight into multiple systems and correlates data in a single interface -
viewing only part of the system do... (more)
Citrix XenApp or XenDesktop is a perfect fit for lowering the costs of
desktop management and simplifying access to the hosted applications from any
device. Last week we discussed some challenges to application performance
monitoring (APM) introduced by Citrix. Apart from getting yet another
component in the data center to take care of, the virtualized application
delivery becomes "black boxed" from the APM perspective. It gets harder to
isolate the fault domain to the network, the infrastructure, or the
In the previous post we presented the case of The National Bank of San
Borodin (NBSB -name changed for commercial reasons). The bank decided to
expand its reach beyond the small island of San Borodin and render the access
to its banking applications by its agents through Citrix XenApp. Ensuring
good quality of service imposed additional cha... (more)
As you may already know, SPDY (pronounced "SPeeDY") is a new networking
protocol introduced by Google and designed to reduce the web latency
associated with HTTP. With SPDY, web pages load up to 64 percent faster than
HTTP alone, according to Google. It accomplishes this by adding a session
layer between HTTP and SSL that supports concurrent, interleaved streams over
a single TCP connection. The initial draft of HTTP/2.0, the future of the
web, is based on SPDY, which is a welcome step forward considering that
HTTP/1.0 was released in 1996. SPDY holds great potential for mobile devices,
for which latency is more of an issue, and the market is catching on. As
evidence of this, Microsoft recently announced the next version of Internet
Explorer will support the new protocol.
Today, SPDY can be deployed on Apache by installing a single module
(mod-spdy, the Apache SPDY... (more)